The Department of Passports has announced the resumption of services following disruptions caused by a computer virus. According to the department’s latest notice published on Monday, applicants can now submit online forms and apply directly at the central department.

The department however said that passport services at district and area administration offices, as well as Nepali missions abroad, are being gradually reinstated. Trial operations in these locations are set to begin on Tuesday.

“For applicants who had already completed their biometric procedures, passport printing has resumed and dispatch to respective offices has started,” the department said. “Those seeking updated information regarding applications are advised to contact their local offices, Nepali missions abroad, or the department directly via the provided hotline numbers (+977-1-5970330/331/332).”

Apologising for the inconvenience caused, the department expressed its commitment to resolving issues promptly. “Urgent cases are being prioritised, and applicants are requested to cooperate as normal operations are progressively restored,” it said, pledging normal service soon.

In its earlier notice, the department had notified the disruption of the service due to infiltration of a computer virus. As a result, over 3,000 applicants, both within Nepal and abroad, had been affected daily.

The department also assured the public that all data remains secure and that necessary precautions have been taken to address security concerns.