All Ncell numbers and customers can receive one-time passwords (OTPs), short message services (SMSes), and other notifications, irrespective of shortcodes or service providers.

This is especially important for the renowned government bodies that require customer numbers as part of their KYC requirements or maintain customer databases to ensure efficient and timely communication about their services/important notices, etc., to Nepali citizens.

As the use of digital services continues to grow, customers often receive Application to Person (A2P) messages such as OTPs, SMS, and notifications from various service providers, including government bodies, semi-government agencies, banks and financial institutions (BFIs), private sector organizations, and global platforms like Google and Facebook.

 “We have no issues with A2P messages or notifications delivery in any number range. The increasing flow of A2P messages every year is a positive indicator of the growing digitalization, ensuring that our end users remain Always On,” said Umair Mohsin, Chief Commercial Officer of Ncell.

 “Some initial issues were observed with our 970 number range; however, we re-iterate that those have already been resolved with prompt understanding from various major service providers.” Clarifying misconceptions about SMSes, OPTs, and notifications delivery, Ncell stated that all Ncell mobile numbers are eligible to receive such messages within the country and outside on international roaming.

The company also urged other short-code owners and service providers to include the new 970 number range in their system.

Ncell began issuing new mobile numbers starting with this new number range last year to better serve its customers.