The Ministry of Home Affairs has set up and mobilised a panel of experts to study and recommend ways to resolve the hassles in public service delivery. The move is aimed at removing red tape in the distribution of essential documents such as passports, national identity cards and licences, for which people are compelled to stand in queue for hours.

The Ministry took the initiative after complaints that the common people have been suffering for years while acquiring the essential documents.

Fanindra Mani Pokharel, joint secretary and spokesperson of the Ministry, informed that the panel of independent experts have been deployed in various public offices to monitor the situation there and identify hassles of service delivery and recommend suggestions accordingly.

“Based on the panel’s suggestions, the ministry will take necessary steps,” Pokharel said. “If the service needs to be expanded, the government will do the needful.”

With the formation of the government, Prime Minister Pushpa Kamal Dahal had announced to prioritise easy access to public services such as the distribution of passports and driving licences. Following the announcement, the first meeting of the Council of Ministers had decided to take steps to improve service delivery.

Deputy Prime and Home Minister Rabi Lamichhane had inspected the Department of Passports on Wednesday. The Department of Passport in Tripureshwar sees a long queue of people before the break of dawn every day.