Harishankar Pandit reached the ward office of Birgunj Metropolitan City on Thursday to submit necessary documents for his son’s citizenship. He walked in expecting to wait for hours for his turn. But, to his surprise, his work was done in under 15 minutes.

“Earlier, we used to have service delays, as a result of non-cooperation on the part of the employees while visiting the office. But today, with the help desk at the office in place, things were a breeze,” he said.

The city office had recently established a help desk at the ward office after receiving complaints from service seekers about the sluggish pace of work at the office.

Another service seeker, Jadolal Pandit, is also thankful to the help desk and the support the volunteers extended to him when he went to the office recently. “My grandson wanted to take the Public Service Commission examination form the Madhesi quota. We went there to seek a recommendation from the ward office, and we received one without delay or hassles,” he added.

The Social Development Coordination Committee in Birgunj had set up a Community Information and Service Facilitation Centre at the ward office since July 3. The centre has mobilised volunteers to help the service seekers.

Rajendra Prasad Yadav, the ward secretary, says work has become smoother since the establishment of the centre.

“The volunteers have been of great help. They help the service seekers fill forms, write applications and submit documents which has expedited work at the office,” he added. 

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